How to Solve XTOOL PAD2 can not do BMW Key programming

Recently have customer got his new xtool x100 pad 2 but he found that the item not work. Used the pad2 to do BMW KEY programming but fail to do that.

How to solve the problem? Let us find out.

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Customer: I tried a Q7 2006 to diagnostic the pneumatic shock absorbers the aircraft supports only 5 marked so Jaquar land rover, benz and another brand. And my BMW 3 seris E91 for DPF system because I have the light FAP lit nothing it does not work.
Today I tried to program a key on a Golf 2000 gasoline and I can not, I try to make a BMW e46 it does not work either. I would like to have the procedure to follow.
Engineer suggest customer change the menu from “F chassis and E chassis” to “CAS 1-3”
While customer still can’t do BMW key program after using the ‘CAS 1-3”. And it appears a “Fail to communicate” and a CAS 1-3 using note:

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How-to-Solve-XTOOL-PAD2-can-not-do-BMW-Key-programming-2

Here are some tips to use Xtool x100 pad 2:
Choose the right menu or change the menu when you meet problem programming
Update the device to the latest version software.
If the x100 pad 2 still can’t work after update, you should tap the help on the device to test the device so that the engineer could give you more detail solutions.

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